Joining and set-up
All the info you need to get started
58 articles
Using a new number
Keeping your previous number
- Can I bring my number over at a later point?
- Can I change the number switching date or cancel the request?
- Can I switch providers when abroad?
- How do I keep my current number when joining?
- How long is my PAC code valid for?
- My PAC code isn't working - what should I do?
- What happens if my number doesn't transfer over on my chosen day?
- Will I still be charged by the old provider if I have switched?
- Will I still have service whilst my number transfers?
Number related issues
Ordering your SIM
SIM card delivery
SIM replacement
Using eSIM
How and when to activate
Activation issues
- I've blocked my SIM by entering the wrong PIN too many times. Help!
- My iPhone is showing the wrong number in settings after I've transferred my number!
- My phone is not connecting to data. What do I do?
- How do I get help with eSIM activation issues?
- I've activated my SIM but it's still not working. What should I do?
- Why is my SIM not activating?