How do I make a complaint?

We want to put it right. Contact us in writing and tell us:

• what happened, and when
• what you’d like us to do about it

We’ll look into it and come back to you with what we’ve found.

If you’re not happy with our final response, or we haven’t resolved it within eight weeks, you can take your complaint to the Communications Ombudsman. It’s independent and free for you to use.