My phone is not connecting to data. What do I do?

Nine times out of ten, it’s the APN (the setting that tells your phone how to reach the internet).

iPhone: go to Settings → Mobile Service → (Olilo line) → Mobile Data Network and set:

  • Mobile Data APN: gamma. Delete three.co.uk if it’s in there.
  • MMS APN: three.co.uk

Android: go to Settings → Network & internet → SIMs → (Olilo line) → Access Point Names. If there’s no gamma entry, tap + and add one:

  • Name: Gamma
  • APN: gamma (lowercase)

Save it and select it.

Then restart your phone. If it’s still not working, see Why is my data not working?

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