How do I order a replacement SIM?

You can do it yourself, in a couple of minutes:

1. Go to your account and open your line.
2. Choose Manage → Replace my eSIM.
3. Install the new eSIM when it appears on the page.

You keep the same number and plan. Your old eSIM stops working once the new one is ready. For security, we’ll ask you to confirm it’s you first.