Why can't I make or receive calls or texts?

Work through these checks:

1. Restart the phone.
2. Check signal, Airplane mode and Do Not Disturb.
3. Make sure your line is Active and not paused in your account.
4. Check the number you’re dialling. International numbers aren’t included.
5. Turn off third-party calling or SMS apps, which can get in the way.
6. If you’ve just moved your number, the transfer may still be completing.

Still nothing? Contact us.