What do I do if I suspect fraud on my account?

1. Pause your SIM straight away: in your account, open your line and choose Manage → Lost or stolen phone.
2. Change your password with Forgot password? on the sign-in page.
3. Contact us with what you’ve noticed, such as unknown logins, unexpected SIM changes or switching codes you didn’t ask for.

We’ll never ask for your password, PIN or PUK by phone or email.